Betting Rules

These Betting Rules explain the general principles that apply when you use betting and gaming services made available by Caswino Casino. They should be read together with the website Terms and Conditions, Privacy Policy, Responsible Gambling information and any product-specific rules displayed on the relevant page. By opening an account, placing a bet or using a game, you confirm that you have read and understood the rules that apply to your activity.

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1. General betting principles

Caswino Casino aims to provide a clear and consistent betting experience. These rules apply to betting products and games made available on the website, whether accessed through a computer, mobile phone, tablet or another supported device. Some products may have additional rules. If a product-specific rule differs from a general rule on this page, the product-specific rule will normally apply to that product.

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You are responsible for checking the information shown before placing a bet. This includes the event, market, selection, stake, odds or price, potential return where shown, and any conditions that may affect settlement. Information displayed on the website may be updated from time to time. A bet is not accepted merely because you have selected an option or entered a stake.

A bet is accepted only when the website confirms acceptance. The confirmation may appear on screen, in your account history or through another available account message. If a technical issue prevents confirmation, you should check your account before attempting to place the same bet again. This helps to avoid placing duplicate bets.

You must use your own account when placing bets and must keep your login details secure.
You must provide information that is accurate, complete and current when registering or using the service.
You must not place bets for another person, allow another person to use your account or use another person's account.
You must not use the service for unlawful activity, fraudulent activity, money laundering or any other prohibited purpose.
You must comply with any account, identity, payment, age and location requirements that apply to your use of the website.

Caswino Casino may apply reasonable checks before accepting, processing or settling activity. This can include account, identity, payment method, security, technical and responsible gambling checks. Where a check is required, processing may be delayed until the relevant information has been reviewed.

2. Eligibility, accounts and funds

You must be of the legal gambling age and legally permitted to use the relevant service in the place where you are located. Australian players should consider the laws that apply in their state or territory, as well as any Australian laws that may affect online gambling. If you are unsure whether you are allowed to use a particular product, you should obtain independent legal advice before using it.

Only one personal account should be used unless Caswino Casino has expressly approved another arrangement. Multiple accounts, accounts created using false information, or accounts connected with another person's activity may be reviewed. Where an account review identifies a breach of these rules or the wider website terms, action may be taken in accordance with those terms and applicable law.

Funds used for betting should belong to the account holder. Payment methods may be subject to verification and must be used in accordance with the requirements shown on the website. You should not use a payment method that you are not authorised to use. Caswino Casino may refuse, suspend or review a transaction where there is a security, ownership, fraud, compliance or technical concern.

You are responsible for reviewing your balance and account activity. If you notice an unfamiliar transaction, an unexpected bet, a duplicate entry or another account concern, stop using the account and raise the issue through the available support or account channels. Prompt reporting can assist with investigation, although it does not guarantee a particular outcome.

Do not share your password, one-time codes or other security information.
Use strong and unique account credentials and keep your device protected.
Log out after using a shared device.
Check that your account details and payment information are accurate.
Keep records of important confirmations, account messages and transactions.

3. Placing and changing bets

Before submitting a bet, review the selection and stake carefully. The amount entered by you is the amount you are asking the website to accept, subject to the information shown at the time and any applicable limits or restrictions. A bet may be declined, limited, delayed or referred for review. No bet should be treated as final until acceptance is confirmed.

Prices, odds, lines, markets and other betting information may change. Where a price changes before acceptance, the website may display the change and ask you to confirm it, or it may process the bet under the rules shown at the time. If a bet is accepted in error because of an obvious mistake, technical fault or incorrect information, it may be reviewed under the applicable terms and product rules.

Once accepted, a bet normally cannot be changed or cancelled unless a specific feature or rule allows this. Availability of cancellation, early settlement, cash-out or similar features is not guaranteed and may depend on the product, market, timing, technical operation and other conditions. You should not assume that a request has been processed unless the website provides confirmation.

If a connection fails, a page closes or an error appears after you submit a bet, do not immediately submit the same bet again. First check your bet history, balance and account notifications. The account record and system data may be used to determine whether a bet was received and accepted. Technical records may also be reviewed when there is a dispute.

Product and market conditions

Some betting products may include minimum or maximum stakes, market restrictions, jurisdictional restrictions, time limits or other conditions. These conditions will generally be shown on the relevant product page or during the bet process. It is your responsibility to read them before confirming the bet. If no specific condition is displayed, the general website terms and these Betting Rules still apply.

4. Results, void bets and settlement

Bets are settled using the result or outcome determined under the rules for the relevant product. For event-based betting, the published result may be taken from an appropriate official or reliable source. For games operated by software, settlement is based on the recorded result generated by the relevant game system. The result recorded in your account is the primary reference for your betting activity, subject to any correction required because of an error, fraud or technical issue.

A bet may be declared void, cancelled or otherwise adjusted where the relevant event does not take place, is abandoned, is materially changed, cannot be verified, or is affected by a technical or operational issue. Product-specific rules may explain how individual selections or combined bets are treated in these circumstances. The treatment of a void or cancelled bet can differ depending on the product and the type of bet placed.

If the result is unclear, disputed or later corrected, settlement may be delayed while the information is checked. Caswino Casino may correct an account where a bet has been settled using an incorrect result, price or calculation. If a correction affects your balance, the account may be adjusted in accordance with the applicable rules.

Displayed returns are estimates or calculated figures based on the information shown when the bet is accepted. They do not create a promise that a particular return will be available if the bet was not accepted, if the bet is void, or if a correction is required. Any applicable tax obligations are the responsibility of the player unless the law requires otherwise.

Check that the bet appears correctly in your account history.
Review the result and settlement once the relevant product has been resolved.
Keep a record of the bet reference or confirmation where one is provided.
Raise an account or settlement concern promptly through the available support process.
Provide clear information if you ask for a review, including the relevant date, product and bet details.

5. Responsible use, complaints and rule changes

Gambling should be treated as entertainment, not as a way to earn income or recover losses. Only bet with money you can afford to lose. Set a budget before you start and avoid increasing your stakes because of frustration, excitement or a desire to win back previous losses. Taking regular breaks can also help you keep your play under control.

Set personal spending and time limits where account tools are available.
Do not gamble when you are affected by alcohol, drugs, stress or strong emotions.
Do not borrow money or sell possessions to fund gambling.
Do not chase losses or treat a win as a reason to continue beyond your budget.
Use available self-exclusion, account restriction or support options if gambling is becoming difficult to control.
Seek independent support if gambling is affecting your finances, relationships, work or wellbeing.

If you believe a bet has been accepted incorrectly, settled incorrectly or recorded incorrectly, review the relevant product rules and account history first. You may then raise the matter through the support or complaints process available on the website. Include enough information for the matter to be identified, but do not send passwords or unnecessary payment security details.

Caswino Casino may update these Betting Rules when services, products, technology, legal requirements or operating practices change. The current version will be made available on the website. You should review the rules regularly, particularly before placing a new type of bet. Continued use of the service after an updated version is published may mean that the updated rules apply, subject to applicable law.

If any part of these Betting Rules is inconsistent with mandatory law or a specific product rule, the mandatory requirement or applicable specific rule will take precedence to the extent of the inconsistency. Nothing on this page limits any rights or protections that cannot lawfully be excluded.